Whether you have a small bed and breakfast or a luxury hotel, ESP's powerful system will meet both your operational and management needs.
Providing systems to some of the leading hotels in the UK, we have designed and developed an innovative system to manage your rates and availability, with the added benefit of accurate, up-to-the-minute forecasting breakdowns.
The combination of Elite Property Management & Leisure modules provide a sophisticated tool which is capable of simultaneously booking accommodation, leisure, spa and golf from one convenient point.
Operators have access to a comprehensive guest reservation system that shows 'at-a-glance' availability for future weeks together with an on-screen notes prompt to advise your staff of forthcoming large bookings or special events.
Room Rates are pre-set within the system allowing seasonal changes and weekend rates to be automatically charged, together with inclusive rates such as full or half board.
Grouping bookings are simple – whether it is the addition of restaurant bookings, conference and banqueting facilities, golf and leisure activities or just multiple bedroom reservations, our solution allows you to have one central record of the booking.
Take advantage of our live online reservation system to maximise your room bookings – quick, efficient and available 24/7. Elite makes the "Check-In" process a simple operation so that you can concentrate on providing high quality customer service. Issuing room cards and turning on the rooms facilities through the building management system is automated and simple.
The same card which opens a bedroom door can be used to charge purchases from any point of sale on the complex directly to the guest folio without any further manual intervention. Integrated telephony software automatically switches on bedroom telephones and appends charges as appropriate. At "Check-Out", the guest is presented with one clear statement detailing all expenditure over the duration of their stay.
Installation will be carried out by our qualified hospitality professionals, guiding you through every step of the process, ensuring that you will achieve the maximum benefits and return from your property management system.
Don't bother looking elsewhere - the Elite Management System does what it should and more! My business depends on this system and the level of support is second to none. When our server powerpack failed – at 7am on a Monday morning - an ESP technician arrived within 4 hours to fix it. Exemplary service!