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ESP Leisure Ltd Your Business Our Solution
The art of
Leisure Management Systems
Hotel Management
Hotel Management
ESP solutions for hotel management
For a seamless stay and play experience

Whether you have a small bed and breakfast or a luxury hotel, ESP's powerful system will meet both your operational and management needs.

Providing systems to some of the leading hotels in the UK, we have designed and developed an innovative system to manage your rates and availability, with the added benefit of accurate, up-to-the-minute forecasting breakdowns.

The combination of Elite Property Management & Leisure modules provide a sophisticated tool which is capable of simultaneously booking accommodation, leisure, spa and golf from one convenient point.

Hotel Management System Features
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CRM
  • Customer Management
  • Membership Renewal Management
  • Direct Debit Management
  • Sales Ledger Management
  • Communication Management
  • Picture Capture
  • Prospect Management
  • Online Members Services
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Bookings
  • Single Centralised Booking System
  • Multi-Site Availability Search
  • Automatic Price calculation
  • Conferencing
  • Event Billing
  • Day Accounts
  • Group Bookings
  • Online At My Leisure Portal
  • IOS Bookings
  • Facebook Booking App
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Business Intelligence
  • Report and Graph Generation
  • Comprehensive Centralised Reporting
  • Accounts Integration
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Point of Sale
  • Touch Screen Point of Sale
  • Stock Management
  • Bundle Sales
  • Integrated Electronic Payment
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Food and Beverage
  • Multiple Sales Areas
  • Table Management
  • Configurable Point of Sale layout
  • Multiple and split payment methods
  • Real time Stock Control
  • Management reporting
  • Sale price update
  • Remote table ordering
  • Dispense/ Kitchen printing
  • Product based modifiers
  • Access to booking system from all departments
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PMS
  • Multiple booking platform
  • Multifunctional inventory Configuration
  • Automatic rate calculation
  • Room charging from POS
  • Key card technology
  • Group bookings
  • Single sales ledger
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Loyalty programmes
  • Cashless Levy System
  • Loyalty Management
  • Discount Scheme Management

Operators have access to a comprehensive guest reservation system that shows 'at-a-glance' availability for future weeks together with an on-screen notes prompt to advise your staff of forthcoming large bookings or special events.

Room Rates are pre-set within the system allowing seasonal changes and weekend rates to be automatically charged, together with inclusive rates such as full or half board.

Grouping bookings are simple – whether it is the addition of restaurant bookings, conference and banqueting facilities, golf and leisure activities or just multiple bedroom reservations, our solution allows you to have one central record of the booking.

Take advantage of our live online reservation system to maximise your room bookings – quick, efficient and available 24/7. Elite makes the "Check-In" process a simple operation so that you can concentrate on providing high quality customer service. Issuing room cards and turning on the rooms facilities through the building management system is automated and simple.

The same card which opens a bedroom door can be used to charge purchases from any point of sale on the complex directly to the guest folio without any further manual intervention. Integrated telephony software automatically switches on bedroom telephones and appends charges as appropriate. At "Check-Out", the guest is presented with one clear statement detailing all expenditure over the duration of their stay.

Installation will be carried out by our qualified hospitality professionals, guiding you through every step of the process, ensuring that you will achieve the maximum benefits and return from your property management system.

Don't bother looking elsewhere - the Elite Management System does what it should and more! My business depends on this system and the level of support is second to none. When our server powerpack failed – at 7am on a Monday morning - an ESP technician arrived within 4 hours to fix it. Exemplary service!

Dee Hinch
Greetham Valley Hotel, Golf and Conference Centre
ESP Leisure Ltd, a company limited by shares, registered in England (reg no. 2550976)
Registered office: Europa House, 1 Kimpton Link, Sutton, Surrey SM3 9QP